14. How is the plan fee for Free Fridays Plan calculated? April 07, 2022 07:50 Updated The fee will be prorated based on the number of days of usage up to the cancellation date. Related articles 17. I can't get through to Customer Care Center. What can I do? 15. Will the cancellation fee (penalty) be charged when cancelling Free Fridays Plan? 13. What happens if my service is disconnected due to missed payment, and I pay the full balance? 12. How do I make a payment after August 5? If I apply for switch to another energy provider now, when will the switching date be?