Invoice & Payment

Payment Options

• Can I use the FamilyMart's "FamiPay Bill Payment Service" for my payment with a conbini slip?
• How can I pay my bill?
• Which credit cards and financial institutions are accepted for payment?
• Can I change my payment method?
• What happens if bank transfer or credit card payment fails due to non-sufficient funds?
• Are there any instructions for completing a Bank Transfer Request Form?

Bill

• How to read electricity bill
• I did not receive my bill.
• I have not received my meter read slip.
• Can I receive my bill by mail?
• How can I check my outstanding payments?

Electricity Charges

• Why do electricity charges vary by area?
• What are 1st Tier – 3rd Tier energy charges on my bill?
• What is Power Procurement Adjustment?
• What is a renewable energy charge?
• What are the handling charges?
• Why does my electricity usage fluctuate even though my lifestyle has not changed?

Others

• How can I view my payment history and detailed billing information?
• Can I specify the bank transfer date?
• How can I obtain the proof of payment?
• What should I do if my credit card expiration date or my credit card number changes?
• Are there special measures for areas hit by typhoons and other disasters?
• I received a notice from a company Nittele Credit Collection.